Contact us

Address:

Touches Health & Beauty

23 Caistor Road,

Market Rasen,

Lincs LN8 3HY

 

Phone:

01673 849958

 

E-mail:

bev@touchesbeauty.co.uk

Salon Policy

Returns: Product returns must be made within 7 days of purchase for store credit or exchange only. No cash refunds.. For sanitary reasons, all products that have left the salon & that are opened are not returnable.

Gift certificates: Valid for 12 months and non returnable. 
Payments: For your convenience we accept cash & Bank Transfer.
Prices: All prices are subject to change without notification.
Late Arrivals: If you are more than 15 mins late without contacting us, your appointment may be rescheduled. We firmly believe in the value of your time & make a conscious effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment. All treatment times given are approximate maximum times and may vary 
Missed Appointments: We ask for 24 hours notice of cancellation of your appointment, this will allow us to make the appointment available to others. A charge of 50% of the service cost will be applied to appointments missed without notice, this charge must be paid before any other service is rendered. Not applicable to illness or special circumstances.
Children: We enjoy your children. However, for their safety & out of consideration for our clients we must request that you do not bring children under the age of 14 with you to the salon for appointments that exceed 15 mins, unless they have appointments of their own. We cannot accept the role as guardian to children left within the waiting area.
Mobile Phones: Our goal is to provide a relaxing atmosphere so that you and our other clients can enjoy our services, please put your mobile phones on vibrate or turn them off whilst within the salon. 
Health & Medical Conditions: In order to provide you with the best possible service, we ask that you be as honest as possible regarding your personal health. All information will be kept with the utmost confidence. 
Loss or Damage: We regret we cannot be responsible for loss or damage to personal articles, including clothing or accessories. 
Our Privacy Policy: This privacy policy notice is served by Touches, Beavermeadow, 23 Caistor Road, Market Rasen. Lincolnshire LN8 3HY under the website; Touches. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions: "I", "our", "us", or "we" refer to the business; Touches. "you", "the user" refer to the person(s) using this website. GDPR means General Data Protection Act. PECR means Privacy & Electronic Communications Regulation. ICO means Information Commissioner's Office. Cookies mean small files stored on a users computer or device.

Key principles of GDPR: Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
Processing of your personal data: Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
ICO Data Protection Register; We are exempt from registration in the ICO Data Protection Register because personal data is collected only for service, administrative and marketing purposes.

Lawful basis: Consent
Our purpose for processing, why it is necessary and how we process your information is: Clients personal information is collected for the purposes of providing appropriate services and to allow appointment booking and confirmation. 
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: No.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights:
Under the GDPR your rights are as follows;

the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability; the right to object; and the right not to be subject to automated decision-making including profiling. You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.
Internet cookies: We use cookies on this website to provide you with a better user experience. Some cookies are required to enjoy and use the full functionality of this website. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. Cookies that we use are; Google Analytics
Data security and protection: We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained: We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription: Under the GDPR we use the consent lawful basis for anyone subscribing to our marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages are sent direct through us not a third party EMS.We hold the following information about you within our Email system; Name, email, address, date of birth, contact number, relevant medical information.